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Prescription Dispute Resolution Procedure

Except as otherwise required by applicable state law, the following is the Program’s dispute resolution procedure:

If for any reason you become dissatisfied with the level of service provided by the Program, you may contact our Customer Service Department, toll-free, at: (877) 684-0032.

The Program’s cardholders always have the option of filing a complaint or asking any question in writing. Please address your inquiries to:

Program Name
c/o EnvisionRxOptions
P.O. Box 89698
Tampa, FL 33689-0411

The Program will provide a written response to your inquiry within fifteen (15) days of receipt. When submitting your inquiry please include the following:

  • Your name, address and telephone number
  • The details surrounding the reason for your inquiry or complaint
  • Information concerning the efforts that you have made to resolve the matter
  • All responses that other parties have made in response to your complaint
  • How you would like to see that matter resolved

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