Frequently Asked Questions

Do I have to pay now or can I wait until I attend the screening?

Pre-payment is required if you schedule online.  PLEASE NOTE:  If you do not enter your payment information online, your appointment is not confirmed.  You can pay by check, MasterCard, Visa, American Express, or Discover. For security reasons all payments will be processed at the time the appointment is scheduled. There are no cancellation fees.

If you prefer to pay at the screening, please call toll free 1-800-449-2350 or chat with a representative online. 

Notify me about upcoming screenings

To find out about screenings in your area, please call toll free 1-800-449-2350 and request to be added to our call-back list. You can also sign up to receive our free e-mail newsletter that includes screening locations in your community.

Change or cancel your appointment

There are no fees to change your appointment. Please call toll free 1-800-449-2350 and a customer service representative will be happy to help you reschedule your screening. 

If you need to cancel your screening: A full refund is issued if you call to cancel at least 2 days prior to your appointment. If less than 2 days notice is given, we will issue a Gift Card for the full amount to be used by you, or anyone you choose for future screening services.

Receiving Results

You can view your results online through our e-Results email program within 21 days of your appointment, free of charge. You will receive an email notification when your e-Results are ready to view. You can also choose to have your results mailed to you within 21 days. There is a fee of $3 for printing and shipping.  However, if we find a condition that requires immediate attention, we will notify you on the day of your screening. If you take a finger-stick blood screening, those results will be available in 10 minutes.

Refunds

If you need to cancel your screening: A full refund is issued if you call to cancel at least 2 days prior to your appointment. If less than 2 days notice is given, we will issue a Gift Card for the full amount to be used by you, or anyone you choose for future screening services. Please call toll free 1-800-449-2350 and a customer service representative will be happy to assist you. 

If you paid by check or money order, you should receive a check in the mail approximately 1 week after you speak with the customer service representative. If you paid by credit card or debit card, you should see a full refund directly to your account within 1-2 business days. 

Pricing and Discounts

Life Line Screening is committed to providing screenings that are convenient and affordable. We offer a wide variety of screening package options, and reduce the cost when you purchase more screenings.

Where do I input my priority code to apply a discount?

If you have a priority code with a discount offer, please enter the priority code on Step 1 of the scheduling process where you enter your zip code.   

Does Medicare or insurance cover professional health screenings?

Insurance coverage varies from policy to policy. We will provide you with a detailed receipt that can be submitted to your insurance company to determine coverage. You should also make a copy of your results to send along with the receipt. 

Medicare and health insurance generally do not allow for coverage of our screenings. Medicare currently covers a one-time abdominal aortic aneurysm (AAA) screening at their “Welcome to Medicare” physical, for men only, at age 65, if they have a history of smoking. Please check with your doctor to see if you are eligible for this test. 

Payment options

When scheduling online, pre-payment is required, so have your credit card or check ready.  We accept MasterCard, Visa, American Express, or Discover. For security reasons all credit card payments will be processed at the time the appointment is scheduled. There are no cancellation fees. We do not accept cash at screening locations.
If you would like to redeem a gift certificate, please provide the number on it when you call to schedule your screening. Also, please bring the gift certificate with you to the screening event. 

You may pay with a credit card or check when you schedule your screening by phone. 

Customer service center

Our customer service representatives are available to assist you online or by phone.
To begin a live chat and communicate with a person in real-time by typing your questions, simply click the “Live Help” link at the top of the web page. 

To speak with a representative, call 1-800-449-2350.

Hours:
Monday through Friday 7:30 AM (EST) – 10:00 PM (EST)
Saturday and Sunday 8:00 AM (EST) – 9:00 PM (EST)

Can my doctor provide screenings and will insurance cover it?

Though your doctor may order preventive screenings, frequently insurance providers do not cover them unless you are showing symptoms. Unfortunately more than 80% of all people who suffer a stroke show no apparent symptoms or warning signs. That’s why Life Line Screening helps to bridge this gap by offering community-based screenings at an affordable price.

Life Line Screening strives to provide early intervention for people with disease risk factors, so that they can follow up with their doctors and take appropriate action, if necessary. Doctors around the country recognize the value of screenings that help prevent major health problems. By getting screened, you will be providing your doctor with valuable information so that the two of you can be proactive about your health and your future.

Where does Life Line Screening conduct screenings?

We have more than 80 ultrasound teams that provide local screenings in communities across all 48 contiguous US states. We also provide screenings in the United Kingdom (link). We use rooms in facilities such as places of worship, senior centers, civic buildings, community centers, and corporations.

I work during the day. Can I schedule a screening later in the day?

We try to accommodate people’s work schedules with check-in times that are early in the day or during lunch. We also often offer later weekday screenings as well as some screenings on Saturdays.

Which Life Line Screening blood screenings check for heart disease risk factors?

Life Line Screening offers 3 finger-stick blood screenings and 1 ultrasound screening that identify key risk factors for heart disease: the complete lipid panel screening, high-sensitivity C-reactive protein screening, the ankle-brachial index screening (for peripheral arterial disease), and the glucose screening (for type 2 diabetes).

Why should I be screened for atrial fibrillation in addition to carotid artery disease?

A. Atrial fibrillation and carotid artery blockage are both significant risk factors for stroke. Having both screenings will provide a more complete stroke risk assessment.

How long do the screenings take?

A typical screening takes several minutes to complete some paperwork and about 1 hour to conduct the screenings, depending on the number of tests, the level of disease, your vascular anatomy, and your body type. Accuracy and quality output are essential to us, so we make every effort to balance that with respect for your schedule.

I am concerned about privacy. How private is the screening area?

We take your privacy seriously, which is why we always use privacy screens to separate the screening area from the waiting area. You need not remove any clothing for our screenings other than your shoes and socks.

Are women at greater risk for stroke than men?

Stroke is often seen as a man’s problem. But in fact, it is a major concern for women. Twice as many women die from stroke than breast cancer every year. In addition, women overwhelmingly shoulder the burden of caring for individuals after a stroke.