User Agreement and Terms of Service

General Provisions

This Life Line User Agreement (“Agreement”) constitutes a legally binding agreement between you and Life Line Screening of America, Ltd., and its affiliates (collectively, “Life Line”, “we”, “us” or “our”). This Agreement governs your access to and use of the Life Line websites and services (the “Site” and the “Services”). The Site is offered and available to users who are 18 years of age or older. By using the Site, you represent and warrant that you are at least 18 years old and of legal age to form a binding contract with us. If you do not meet all these requirements, you must not access or use the Site.

Information provided to you through the Site, or by your access to or use of Life Line products or services, should not be regarded as medical or health care advice or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding interpretation of your test results, or any other medical condition or health related issue you may have. In the case of a health emergency, seek immediate assistance from emergency personnel. Never delay obtaining medical advice or disregard medical advice because of information you accessed on or through or by way of this Site.

You agree to comply with this Agreement, all applicable laws, and other applicable Life Line policies, practices, and notices provided or referenced herein at all times when using the Site.

Life Line Screening of America Ltd expressly disclaims all warranties and responsibilities of any kind, whether express or implied, for the accuracy or reliability of the content of any information contained in this Web Site. While we have made a concerted effort to provide you with the best possible information, this website is not a substitute for a visit with your healthcare professional, and any reliance upon or use of this information by you is at your own independent discretion and risk.

Life Line may change or amend this Site or its product or service offerings at any time. Such changes will be effective immediately upon posting and will be communicated on this Site. Your continued use of the Site means that you accept these changes.

YOU AGREE TO BE BOUND BY THIS AGREEMENT WHEN YOU CLICK “I AGREE” AND/OR CONTINUE TO ACCESS OR USE THE SITE. IF YOU DO NOT UNDERSTAND OR AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT ACCESS OR USE THE SITE.

Life Line Screening of America, Ltd.

Screening Services

Because no screening test can screen for every possible cause of stroke or heart disease, it is possible to have a normal screen with Life Line Screening of America Ltd and still suffer a stroke or heart attack. Specifically, we do not screen the coronary arteries, the arteries surrounding the heart. If you are experiencing symptoms of a heart attack or stroke, SEEK MEDICAL ATTENTION IMMEDIATELY. Do not delay, regardless of your Life Line Screening of America Ltd results.

Our screenings do not detect all forms of stroke and do not result in medical diagnosis or replace regular contact and follow-up with your physician.

Insurance

Life Line Screening of America Ltd does not participate in the Medicare program and the cost of our screening services is not covered or reimbursable by Medicare. Life Line Screening of America Ltd does not file insurance claims nor provide referrals to any physician’s group or hospital.

Cancellation Policy

If you are unable to attend the screening for any reason whatsoever, we will issue a gift card for the full amount to be used by you, or anyone you choose, for future screening services.

For Texas Residents

Please note that Texas residents will not receive critical results until doctor reviews. Physician authorization is required. A Life Line Screening of America Ltd affiliated physician will provide authorization for you if you qualify.

Texas state laws require that we obtain an individual order from a doctor before conducting a screening examination on an individual in Texas. One of our reading physicians who is board certified and licensed in Texas will provide the order for you prior to the screening event after confirming that you meet Life Line Screening of America Ltd.’s physician approved screening criteria. No action is required on your part.

For Kansas Residents

Screenings in Kansas are performed by Life Line Screening of America, LLC on behalf of Life Line Screening Physicians, P.A.

For NY, NJ and NH Residents

Screenings in New Hampshire, New Jersey and New York are performed by Life Line Medical Screening, LLC (Dr. Andrew Manganaro, 70 Niagara Street, Buffalo, NY 14202). Life Line Screening does not engage in the practice of medicine in those states. This information is not intended to induce referrals by Life Line Screening to Life Line Medical Screening, LLC for any professional medical services.

For California Residents

Screenings in California are provided by Life Line Mobile Screening.

Life Line Home Tests™

By agreeing to this Agreement, you confirm that you are a resident of the United States and are at least 18 years of age. You represent that all the information you provide is correct including your state of residence, and that you are using the Site for yourself. You agree to update your contact information, as necessary. You agree not to resell Life Line Home Tests. By registering your test through the Site, you are requesting that results be reported directly to you. Life Line retains the right to block or otherwise prevent delivery of any type of communication to or from the Site as part of our efforts to protect the Site, protect our patients, or stop you from breaching this Agreement.

Home Tests are available only with a physician order. They are only available in the United States. Not all tests are available in all states. Life Line reserves the right to expand or restrict the availability of tests or services at any time and for any reason.

All test kits must be registered and returned to the laboratory prior to the expiration date printed on the box. Any samples delivered to the laboratory after the expiration date will not be processed. We are unable to provide a replacement kit or refund due to expiration.

Life Line does not provide physician services or lab authorization network services. Lab authorization orders and review are provided by a third party’s affiliated physicians, an independent entity not affiliated with Life Line. Life Line has provided access to these services as a convenience. By purchasing Home Tests, you agree to the use of this third-party physician network. Life Line makes no representations or warranties regarding physician services and disclaims any liability for such services.

Life Line Home Tests™ Refund Policy

Life Line will replace your kit one time free of charge if the laboratory is unable to process your sample or you inform us that your kit arrived damaged or if you do not receive your kit. Due to the nature of home health tests, we cannot accept returns.

All test kits must be registered and returned to the laboratory prior to the expiration date printed on the box. Any samples delivered to the laboratory after the expiration date will not be processed. We are unable to provide a replacement kit or refund due to expiration.

Other Terms of Service

Communication – Mail, Email, Phone Calls and Texts

By using or purchasing Life Line services or products, or when you create an account, if you provide your contact information, you agree to receive information from us related to your Life Line appointments, products, or services. You may also choose to receive information or marketing content from Life Line related to our business or potential opportunities related to your health and well-being, including clinical trial opportunities that may be of interest to you. Some phone messages may include pre-recorded content.

If you have any questions about receiving communications from us, please contact us using the information in the “Contact Information” section below. To unsubscribe from marketing emails, click the “Unsubscribe” link at the bottom of the email you received from us. To unsubscribe from calls, use the information provided in the Contact section below. To unsubscribe from texts, follow the instructions provided in the message. Note that obtaining services or products from Life Line is never contingent upon you agreeing to receiving marketing communications from us.

Even if you unsubscribe from marketing communications, we may still send communications related directly to products or services you receive from Life Line such as appointment reminders, results, prep instructions, or other information pertaining directly to your product or service. Life Line reserves the right to block communication to or from you to protect our systems, patient data or if we believe there has been a breach of, or attempted breach of this Agreement. Obtaining services or products from Life Line is never contingent upon you agreeing to receiving marketing communications from us.

If you opt in to receive TEXT MESSAGES, the following provisions will apply.

When you opt-in to receive SMS (Short Message Services), messages, we may send you an SMS message for appointment and service notifications, including appointment confirmations, appointment reschedule confirmations, appointment cancellation confirmations, service notifications, results notifications and other notifications directly related to the products or services you have purchased from Life Line. If you opt in to receive marketing texts, you may receive a confirmation text. The frequency of messages may vary.

You can cancel your consent to receive SMS service at any time by texting “STOP”. You will receive confirmation to STOP and then you will no longer receive SMS messages from Life Line or our short code.  If you want to join again let us know, and we will start sending SMS messages to you again.

We are able to deliver messages to most major cell phone carriers: Note that carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. Contact your wireless provider if you have questions relating to message and data rates.

Intellectual Property

All Online Services are owned by Life Line. None of Life Line related names, trademarks, service marks, copyrights and logos appearing on the Online Services may be used without express written permission of Life Line.

This User Agreement permits you to use the site for your own personal, non-commercial use only. Any other use requires the express written permission of Life Line. Please contact us if you have any questions about your use of our Online services or this Site.

Third Party Content and Linked Websites

This Site may contain third party-owned content (e.g., articles, abstracts, etc.) or hyperlinks to third party-owned websites.  We provide such content and links as a courtesy to you.  We have no control over any third party-owned websites or online applications, or third-party owned content referenced on, linked to from, accessed by, or available on this Site and, therefore, we do not endorse, sponsor, recommend, or otherwise accept any responsibility for such third party-owned websites or online applications or third-party owned content.  You acknowledge and agree we are not responsible for any third-party content, website, or application. IN PARTICULAR, WE DO NOT ACCEPT ANY LIABILITY ARISING OUT OF ANY ALLEGATION THAT ANY THIRD PARTY-OWNED CONTENT (WHETHER PUBLISHED ON THE ONLINE SERVICES, OR ANY OTHER WEBSITE OR ONLINE APPLICATION) INFRINGES THE INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON OR ANY LIABILITY ARISING OUT OF ANY INFORMATION OR OPINION CONTAINED IN SUCH CONTENT, WEBSITES OR APPLICATIONS INCORPORATED INTO OR LINKED TO FROM OUR SITE

You are encouraged to consult the privacy policy and the terms and conditions of each website or online application you visit.

Registration and Passwords

Our Site may permit or require you to register or obtain a password prior to permitting you to access certain portions of our online services or Site. You acknowledge and agree that you are responsible for maintaining the confidentiality of your login ID and password, and for all uses of your login ID, password, and/or Account. You agree to notify us immediately of any unauthorized use of your login ID, password, or Account, or any other breach of security involving access to our Site or Services through your Account. You acknowledge that you may be held liable for any loss or harm incurred by us or any other person or entity due to someone else using your login ID, password, or Account in the event you fail to keep your Account information secure and confidential.

Severability

If any provision of this Agreement is held invalid or unenforceable by any court of competent jurisdiction, the other provisions of this Agreement shall remain in full force and effect. Any provision of this Agreement held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable. The parties further agree to replace such invalid or unenforceable provision of this Agreement with a valid and enforceable provision that will achieve, to the extent possible, the economic, business, and other purposes of such invalid or unenforceable provision.

Applicable Law

This Agreement shall be construed in accordance with the laws of the State of Ohio.  Any dispute between Life Line and you related to this Agreement shall be resolved exclusively by the state and federal courts of the State of Ohio.

Online services can be accessed from the United States and other countries worldwide.  Since the laws of each State or country may differ, you agree that the statutes and laws of the State of Ohio will apply to all matters relating to your access to or use of this Site.

Life Line makes no representation that material on this Site is appropriate or available for use in other locations and accessing this information from territories where the content is illegal is prohibited. Those who choose to access this Site or our products or services from other locations do so by their own initiative and are responsible for compliance with local laws.

The products available on this Site are subject to U.S. export control laws and may not be accessed from any destination embargoed by the United States.

Limitation of Liability and Disclaimer or Warranty

THE ONLINE SERVICES AND ALL INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH OUR WEBSITE (COLLECTIVELY “ON LINE SERVICES”) ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.  YOUR USE OF THE ONLINE SERVICES IS AT YOUR OWN RISK.

ACCESS TO THE ONLINE SERVICES MAY BE INTERRUPTED OR CHANGED, AND ANY INFORMATION INLCUDED IN ON LINE SERVICES MAY NOT BE FREE OF ERROR. LIFE LINE DOES NOT WARRANT THAT THE ONLINE SERVICES ARE ACCURATE, RELIABLE, COMPLETE, USEFUL, OR CORRECT; THAT THE ONLINE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE ONLINE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THE EXCLUSION OF IMPLIED WARRANTIES.

UNDER NO CIRCUMSTANCES SHALL LIFE LINE OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE ONLINE SERVICES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOSS OF DATA, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR INABILITY TO USE, THE ONLINE SERVICES. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN THE EVENT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES TO THE EXTENT INDICATED ABOVE, OUR LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT AND THE ONLINE SERVICES WOULD NOT BE PROVIDED TO YOU ABSENT SUCH LIMITATIONS.

Privacy

Our general privacy policies can be found here and, with respect to protected health information, see our Notice of Privacy Practices found here to understand how Life Line collects, uses, and protects information about you.

Contact Information

Life Line is headquartered at 6111 Oak Tree Blvd., Independence, OH 44131. Correspondence regarding this Agreement can be sent to that address Attention: Legal Department. Specific questions and comments should be directed to the appropriate department via our Contact Us page.

This was last updated on: October 19, 2022